Watch on YouTube: Hoarder shared & was hurt by Expert's reaction - why?
( Well, the entire book Stuff is a case study in author's bias, in my unprofessional and non-clinical opinion )
Irene, one of the first case examples in Stuff after Collyer brothers, shared her collection of bottle caps, which she kept for aesthetic pleasure.
It is said in Stuff that she became upset after sharing - purportedly because the interlocutor ( Frost himself, presumably ) didn't share her excitement.
Question - being a psychologist / researcher / journalist, how do you interview a person, how do you discuss what they are sharing, that they become upset ?
We can reasonably surmise that he let some of his disgust / contempt / incomprehension shine through and visibly manifest itself in that interaction, just like it is seen in the book itself.
When a child comes to you showing their favorite doll or a rock, do you say "I don't like dolls", "What a stupid rock", or do you ask kindly and with curiosity and empathy - "What a pretty doll" / "What a shiny rock" ; "Tell me more about it" ; "Where did you get it from" ; etc.?
How does the subject become upset from engaged, compassionate, non-judgemental discussion ?